Frequently Asked Questions – Tours

Where is the exact meeting point for my activity?

The gathering point for each event is found in detail on the event page of our website and in the affirmation e-mail you receive after booking. Should you need more information or cannot find the gathering point on the map, please contact the nearby coordinator when you get to your destination. You will receive the telephone number in the affirmation e-mail we send.

We’re going to visit other cities, where else do you have tours?

Please take a look at all our travel guides on Viaurbis.com. We provide guided tours, daily trips and transfers, particularly in Europe, in most of these destinations.

Do you have other tours or activities apart from the ones disclosed in each destination?

We additionally provide private tours for certain destinations that are not detailed on our web. Regardless, you can look at all our events on viaurbis.com

Do I need to print my voucher or receipt?

You may need a printed voucher for some activities, others can be downloaded on your smart phone, and others do not require any kind of voucher. On the event page of our website you can find the details regarding what you need to bring on the day of the event.

Do the excursions with vehicle always include baby car seats?

You will have an access to baby car seats that are mandatory in most destinations.  (90% of our destinations). At the point when you book the activity, kindly remember to make reference to how old your kid is in the comments section.

Do we visit each landmark included in the itinerary?

In the explanation part of the activity, we generally indicate whether you visit a monument or just appreciate it from outside. On the off chance that it is not specified, it for the most part implies that you’ll just visit the outside of the structure.

I need to print my voucher, but I can’t. What should I do?

If that happens, we propose you contact our nearby provider directly and tell them that you were unable to print your voucher. The contact information are on your booking affirmation email.

I don’t know if I’ll get to the tour on time. Will they wait for me if I’m late?

Regular tours always leave on schedule and it is difficult to change their beginning time. As to private tours, it would be ideal if you get in touch with us if you want to change their beginning hour before you book the visit.

Booking process

Can I buy an activity for another person?

Sure! You just need to enter the person’s information on the checkout page rather than your own.


In the payment section, enter your own billing info for the transaction to succeed.

How can I pay?

Our website offers a simple and instinctive booking service. You can pay safely online with a credit/check card (Visa, MasterCard) or PayPal.


You need to pay online because you cannot make a payement directly to your guide or when you arrive at your destination.

Is my payment secure?

We have a 100% secure and encrypted online payment system in Viaurbis to prevent fraud and unauthorized transactions. We have Trustwave Trustkeeper E-commerce certification.


I think I have paid but I haven’t received a confirmation email


The payment most probably did not successfully go through and your activity was not reserved. If it is not too much trouble, return to your reservation and attempt once more. If you notice the payment has been through, then the email address may be incorrect. In this case, please get in touch with us and we will resolve it as quickly as possible.

Can I book an activity and pay once I get to the destination?

After I make a booking, how long will I wait to receive my voucher?

Most affirmation emails (vouchers) are sent as soon as the transaction is completed. If you have not gotten this, look at your spam or junk folder, please. If you cannot find it by any chance, please see the following:


Look at your bank account or PayPal to see whether the payment has been made.


The email address may be incorrect. In this case, please get in touch with us and we will resolve it as quickly as possible.

Can I reschedule my booking?

If you want to rearrange your reservation, get in touch us kindly and we will assist you resolve it as quickly as possible. Please keep in mind that we can only re-plan an event based on the policies and availability of the tour or event organizer.

Can I purchase other activities directly from the tour guide?

We use a safe and globally recognized payment framework. To keep up this degree of security, please do not pay the tour guides personally. You can book the vast majority of our activities with short notification, including from your smart phone.

Can I change aspects of my reservation after booking?

The booking affirmation email incorporates a link where you can change your reservation. If it is not too much trouble note that we can just reschedule an action according to the visit or action coordinator’s arrangements and accessibility.

What forms of payment do you accept?

You can pay safely via PayPal or a debit or credit card.

When I paid with PayPal, they charged me 1 euro/dollar more. Why?

A 1 euro (dollar) exchange is made to check the legitimacy of your PayPal. It is then refunded right away.

Can I book activities locally or on-site?

We presently have a tourist agency in the center of Istanbul. In our agencies, you can reserve any activity in any of our destinations. The payment can be made in cash or by card.


We do not have an agency elsewhere, thus you should make all other reservations on our Viaurbis site.

Reviews and Feedback

The reviews are too positive. Are they genuine?

Our clients who have booked an event on our Viaurbis site compose every one of our surveys. When the activity is over, you will get an email wherein you can send us your feedback, which we expect will be great!

Why don’t I see my review published?

When we get your review, we will check it and publish it as quickly as time permits.


In the event that you have to get in touch with us for another reason, if you do not mind send us an email and we will be pleased to support you.


When we get your review, we will check it and publish it as quickly as time permits.


In the event that you have to get in touch with us for another reason, if you do not mind send us an email and we will be pleased to support you.


Viaurbis claims all authority to remove a review for the accompanying reasons only:


Should it contain vulgar or oppressive language.


Should it incorporate advertisements or links to different sites.


Should it not refer to the activity that the client booked.


The client has made a mistake or wishes to change or remove their review.

How can I give feedback about my experience?

Your satisfaction is why we are here. At the end of each activity, you will get an email with a form that you can fill in. Help us get better!

Prices and Special Rates

Are there special rates for public workers or other collectives?

Sorry, we do not make unique arrangements for groups. Our costs are the same for every one of our clients.

If I book several activities at the same time, can I get a discount?

Unfortunately, we cannot offer any sort of discount when you book activities simultaneously, since our costs are as economical as could be expected under the circumstances. We additionally work with different neighborhood coordinators and each offers an alternate assistance.

Are there any special rates available for students, seniors or children?

Special rates are based on our local organizers. You will find information on rates and special pricing on the web page of each event.

Will I get a discount if I book several tours or services?

We always try to provide the cheapest rates for each event, so if you book multiple tours we will not offer any additional discounts.

How can I check an activity’s availability?

When you have picked an activity you like, check the accessibility schedule on the upper left-hand corner where accessible dates appear in blue.

Can a tour or activity be offered at a different date or time?

The majority of our regular activities can be reserved as private activities at various dates and times. Although, if it is not too much trouble note that the cost is higher, particularly for couples or little gatherings. If the cost is not indicated on our site, get in touch with us for more information.

Can I do an activity at a different time?

Sadly, our activities are just accessible on the dates and times that appears on the website page. In the event that you might want to do an activity at a different time if it is not too much trouble send us an email at [email protected] to see whether you can do it privately.

Can I book an activity during the Christmas season or during public holidays?

We perform most of our activities during the Christmas season and on a variety of public holidays, but each event has its own calendar. Check availability and make a reservation as soon as possible. During peak season, events run out quickly.

In what language is an activity available in?

Majority of our activities include an English-speaking guide or a review written in English.  However, the language in which a particular activity is performed is always stated in the description.

On what days do the activities take place?

Each event has an availability calendar in the upper left corner of the web page, with available dates shown in blue.

Private Tours

Is there a minimum of people needed to book a private tour?

If you are a smaller group than the group posted on the website, it should not be an issue to run a custom tour. Nonetheless, the cost will be the same as the smallest private tour offered.”

What does price per group mean?

We only work with companies that arrange individual tours in some cities. The price is the same for one person or for various people, as you will pay for the means of transportation and the guide.

Can I join a private group to take part in this activity?

Sadly, it is difficult to join a private tour that has been arranged, as these tours are select and private.

We wish to do an activity on the same day we land. Can you collect us directly at the airport?

It relies upon the destination, the activity and nearby coordinator. If you do not mind get in touch with us and we will tell you at the earliest opportunity.

We’re a large group and there aren’t vehicles large enough for such a big group. What can we do?

In case you are visiting with a large group, it would be ideal if you reach us and we will help you out at the earliest opportunity.

When a private tour includes hotel pick-up, can you collect us at several hotels?

Normally, it is not a problem to pick you up from different hotels except that hotels are far apart for your guide. However, please contact us before booking for the event and we will notify you as soon as possible.

Cancellations

Can I cancel my booking?

Each local coordinator has a different cancellation procedure, which is shown on the tour or event page of our website. If you cancel your activity after the deadline and it is because of a serious cause or outside you ability to control, please get in touch and we will try to come up with a solution.

What is the cancellation policy?

We are always trying to extend the cancelation time at no cost. However, each activity and destination is different; hence please see the cancellation policy for each activity displayed on our tour or activity page.]


Should you cancel an event in the “free cancellation period”, you will receive your money the same way you paid. The cancellation policy cannot be changed for safety reasons, as it is an automatic process.

What happens if it rains or there is bad weather?

All activities will happen during the time regardless of weather conditions. If the climate conditions are extreme (for instance a blizzard) and the coordinator cancels the activity, you will either be refunded instantly or have the option to do the activity on another day.

Can I change the refund payment method if the activity is cancelled?

Whether you cancel the activity or it is canceled due to reasons beyond control, the event will be reimbursed with the same payment method used to book it. This process is automatic and cannot be changed for safety reasons.

 

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